Cell Data
General Notes
Cell data alerts are broken down into different types: no data in, bad reception, and excess usage (see below).
The severity of each alert is expressed on a scale from 1 to 4, going up based on number of days the bus has the issue.
These alerts are tied to the attendant, not the bus. That means that if you swapped attendants recently, for example as part of your troubleshooting efforts, these reports will give you information from the most recent attendant swap.
No Data In
This alert appears when there have been recent days in which less data than expected has been received by the attendant. In the example above, two out of the most recent 13 days are being called to your attention.
The example shown is severity 2. If you observe a severity 3 or 4 alert, swap the attendant with a known good one from another bus:
- If the alert moves with the attendant to the another bus, that suggests that the attendant may have gone bad or has not received an update. Contact Customer Success at support@transportant.com to arrange for next steps.
- If the alert remains on the original bus, that suggests the antenna on the bus may have gone bad. Contact Customer Success at support@transportant.com to purchase a new antenna.
Bad Reception
We consider reception to be healthy if least 80% of the WWAN stats have data going through. This alert appears when reception has been worse than that. This alert will always be a severity 1 or 2.
When diagnosing this alert, consider the possibility that this bus drives through cellular dead zones, which would cause this alert.
If you observe this alert and you have ruled out cellular dead zones, begin by pressing the attendant's red reset button when the attendant is online. If that does not help, or if the attendant is an old v3 that does not have a reset button, then do as described for the No Data In alert: Swap the attendant with a known good one from another bus, and proceed according to the result.
Excess Usage
This alert calls to your attention that more cellular data than expected is being used. The cause is usually students making considerable use of onboard Wi-Fi, which consumes cellular data.
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