Cell Data

General notes

Severity goes up based on number of days the bus has the issue.

Report is given based on the attendant, not bus number, meaning the report will give you information from the most recent attendant swap.

No_data_in

Explanation

Severity scale is based on number of days

Effects

TODO

Next Steps

Severity 3 or 4: Inform Customer Success at support@transportant.com about this alert.

Check Fixes

TODO

Bad reception 

Explanation

Some days when at least 20% of the WWAN stats didn’t have data going through.

We consider the system healthy if we get 80% of the time.

This alert will always be a severity 1 or 2.

Next Steps

Consider the possibility that this bus drives through cellular dead zones, which would cause this alert.

Swap the attendant with a known good one from another bus:

1. If the alert moves with the attendant to the another bus, that suggests that the attendant may have gone bad or has not received an update. Contact Customer Success at support@transportant.com to arrange for next steps.
   
2. If the alert remains on the original bus, that suggests the antenna on the bus may have gone bad. Contact Customer Success at support@transportant.com to purchase a new antenna.

Check Fixes

TODO

Excess Usage

Explanation

TODO

Effect

TODO

Next Steps

TODO

Check Fixes

TODO

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