The No Uplink alert calls your attention to an attendant, copilot, or camera that has lost its connection to the attendant. How to proceed depends upon the affected device:
- In the case of an attendant, contact Transportant support at support@transportant.com so that we can provide you with a shipping label for its return. If the device is in warranty, we will promptly send you a replacement at no cost.
- In the case of a copilot or camera, this can usually be fixed without the need to return the device. See the Ethernet Disconnect alert article for how to do this.
This alert, like most, is calculated on a rolling average, so even after correcting the problem the alert will remain visible for a few days. However, by clicking through to the detail page as seen above, you can see if you have successfully fixed the problem.