Troubleshooting & Getting Help
Copilot Stuck on Waiting for Network
It is not uncommon to see the message "waiting for network" on a copilot screen for a few moments. However, if this message remains for more than five minutes, that indicates a problem. How to fix it If the bus is not online, bring it online. Confirm ...
New Camera has tspCam Name
Problem description Occasionally, you may see that a newly installed camera appears in the live video camera selector with an unusual name that begins with "tspCam". Live video might or might not be visible. You will be unable to rename the camera.. ...
RFID Reader Difficulties
If a lot of student scans are failing on a bus with an RFID reader, begin by gathering as much information as you can about the specific symptoms: The reader is expected to beep and flash a red light when a student scans. Does it do so? What message ...
Video Offload Problems
If you are attempting to offload video but are having difficulty, try the following. Offload is slow or seems stuck Causes and their fixes This could be caused by any of several things. Bus is not online and on Wi-Fi This is the most common reason ...
Camera Not Appearing
If a camera that you expect to see on the bus page or in live video does not appear, here is what to do: If the bus is not online, bring it online. If you see the message "Bus is parked at a location where video recording is turned off", follow the ...