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How to Get Support
While we've tried hard to make this knowledge base useful, sometimes you need the help of a person. Send an email to our support team at support@transportant.com. Be sure to mention: The name of your school system The nature of your question or ...
RFID Reader Difficulties
If a lot of student scans are failing on a bus with an RFID reader, begin by gathering as much information as you can about the specific symptoms: The reader is expected to beep and flash a red light when a student scans. Does it do so? What message ...
Troubleshoot an Attendant That Never Shuts Down
Do you have an attendant that stays on all night and never seems to turn itself off? Read on. The attendant is designed to be on whenever the engine is running, as well as for a period after the engine has been shut off. To accomplish that, the ...
A Video Guide to Troubleshooting
In this video, we'll provide you with essential troubleshooting tips for using the Transportant system. You'll learn how to identify and resolve common issues, perform basic system checks, and utilize support resources effectively. This tutorial is ...
Can No Longer Log In to Dashboard
Did you used to be able to log in to the dashboard, but no longer can? Here's how to fix that. How to fix it Open the log in page and enter the email address associated with your account. This is usually your work email. Press the "send me a link" ...