A Video Guide to Troubleshooting
In this video, we'll provide you with essential troubleshooting tips for using the Transportant system. You'll learn how to identify and resolve common issues, perform basic system checks, and utilize support resources effectively. This tutorial is designed to help you quickly troubleshoot and maintain the smooth operation of your Transportant system.
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Video Offload Problems
If you are attempting to offload video but are having difficulty, try the following. Offload is slow or seems stuck Causes and their fixes This could be caused by any of several things. Bus is not online and on Wi-Fi This is the most common reason ...
Camera Not Appearing
If a camera that you expect to see on the bus page or in live video does not appear, here is what to do: If the bus is not online, bring it online. If you see the message "Bus is parked at a location where video recording is turned off", follow the ...
Can No Longer Log In to Dashboard
Did you used to be able to log in to the dashboard, but no longer can? Here's how to fix that. How to fix it Open the log in page and enter the email address associated with your account. This is usually your work email. Press the "send me a link" ...
New Camera has tspCam Name
Problem description Occasionally, you may see that a newly installed camera appears in the live video camera selector with an unusual name that begins with "tspCam". Live video might or might not be visible. You will be unable to rename the camera.. ...
Copilot Stuck on Waiting for Network
It is not uncommon to see the message "waiting for network" on a copilot screen for a few moments. However, if this message remains for more than five minutes, that indicates a problem. How to fix it If the bus is not online, bring it online. Confirm ...