New Camera has Unusual Name
Problem description
Occasionally, you may see that a newly installed camera appears in the live video camera selector with an unusual name that begins with "tspCam" or "camera0". Live video might or might not be visible. You will be unable to rename the camera..
More rarely, a newly installed camera might have a normal hostname but one or more duplicate phantom cameras with unusual names will also appear.
How to fix it
If the attendant has a red button, press it. If there is no red button, disconnect the attendant's power connector, wait 10 seconds, and connect it again. What this does is reset the attendant, and upon a reset the problem usually goes away.
If resetting the attendant does not fix the problem, contact suppport@transportant.com, mentioning the bus number, and we will investigate the root cause for you.
Background information
When a camera is installed on a bus, the attendant should automatically assign it a hostname: the letters "atz" followed by four or five digits, such as atz1234. If this does not happen as quickly as it should, you will see in the live video camera selection dropdown that the affected camera will have a name beginning with tspCam or camera0, e.g. tspCam3-065728217e78 or camera064a83874a528. A camera in this state might provide live video but should not be relied on for recording.
Resetting the attendant usually fixes the problem. The usual way to do that to simply press the red button on the attendant. Older attendants do not have a reset button, in which case disconnecting it from its power supply for a moment performs the same task.
Less often the camera, the attendant, or the cable that connects them is at fault. Transportant's customer support would be happy to help in such cases.
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