If you are attempting to
offload video but are having difficulty, try the following.
Offload is slow or seems stuck
Causes and their fixes
This could be caused by any of several things.
Bus is not online and on Wi-Fi
This is the most common reason why an offload does not complete. For a download to complete, the bus needs to be online and connected to Wi-Fi. Bring the bus online and confirm that it is has a good Wi-Fi connection. Some bus lots have Wi-Fi dead zones, so it may be useful to move the bus closer to a Wi-Fi access point.
Requested offload is very large
The larger the offload, the longer it will take to obtain it. If the requested offload is longer than 15 minutes or so, consider using recent review to identify the time of greatest interest, and requesting just those few minutes in a separate offload. This smaller offload should finish faster, and your original larger offload will continue in the background.
Slow or stuck for no apparent reason
If your offload is slow or stuck even though it is small and the bus is on Wi-Fi,
write us at support@transportant.com to ask Transportant staff for assistance in unsticking it.
Getting something in the meantime
While you are waiting for a slow offload to finish, you can get what has already offloaded. To do so, click on the amount remaining (the same place that will say "completed" once it has finished), and from there proceed in the same way you would were it complete. There you can download now those portions of your request that are already available.
Result of offload is "No video"
If the offload appears to have failed with "no video", click on the words "no video" and see if the offload completed anyway. We have a known problem that occasionally reports "no video" when it should read "complete". We'll be fixing that, but in the meantime when you click on it, the details will open and there you can see if the video actually completed or not. Often you will find that it did in fact complete and you can download it as you normally would.
If there really is no video, confirm in the
Wi-Fi report that the bus was connected to Wi-Fi. If our servers never find the bus connected to Wi-Fi, they eventually give up and report "no video". This is a misleading message that we will be improving, but in the meantime the solution is to find and fix the reason why the bus isn't connecting to Wi-Fi, then queue the offload request again.
If the problem is not Wi-Fi, confirm that the desired video is viewable in recent review on primary storage. Many "no video" reports are due to trying to offload something that simply isn't there.
If what you want is viewable in recent review and the bus is connecting to Wi-Fi, write us at
support@transportant.com to ask Transportant staff for assistance in obtaining it.
Result of offload is "Complete" yet video player says "No video available"
If the offload page says "Complete" yet the video player says "No video available", this means that only part of the time period you requested is available. Grab the time slider in the video player and move it to the right (going forward in time). You will reach a point where the No Video Available message goes away. You can now view and download the available portion of the video as you normally would.
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