Remove User Access

For compliance reasons, former users are not removed from the Transportant system. However, it is easy to deactivate a user and to mark that user as no longer having access. Here's how.

How to remove access

1. Under the “Administrative Tools” section on the dashboard, click the “Users” tile. 

2. Click the checkbox next to the name of the user.

3. Near the top right corner of the page, find the User Actions button. Click on it, which opens a context menu.

4. In the context menu, select Revoke Certificate. The message "device access cleared' will briefly appear to confirm that the user's access to the dashboard has been revoked.

5. Click the “Role” field in the panel on the right hand side of the screen and select “No Access”.  

6. Click on the “Filter By” field at the top of the page to confirm your changes. A “Your changes have been saved”. message will appear on your screen. This confirms the user's dashboard access has been removed.

Although this user will continue to appear in your list of users, he or she is now clearly marked as having the role "no access".

We encourage school systems to add this procedure to their employee offboarding checklist.

Troubleshooting

If you encounter a problem while attempting to remove a user's access, contact the Transportant support team at support@transportant.com. Mention the name and email of the user that you wish to remove access for, how far you got in these instructions, and what happened to indicate failure. In particular, the error message "unable to save" indicates a difficulty that Transportant staff can fix, so do let us know.

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