Attendant Replacement Guide

Attendant Replacement Guide

Getting Started

When Transportant staff recommends that you replace an attendant, this guide will help you through the process of removing your old one and installing a new one. You’ll need the following items:
  1. Masking tape and a marker, to label cords as you disconnect them.
  2. A #2 Phillips head screwdriver or drill bit.
  3. A shipping label, which Transportant staff will have sent you. If you do not yet have a shipping label, contact Transportant at support@transportant.com.
Tips and tricks:
  1. Keep the return label and box in a safe spot.
  2. Write down the new attendant number before you start.
  3. Your equipment may vary slightly from what is illustrated here.
  4. Don’t forget step 14!

Instructions

1. Deallocate Old Attendant

  1. Follow the instructions to deallocate the old attendant.

2. Pull Fuse

  1. Locate the fuse box on your bus.
  2. Disconnect the power and ignition before working on the system.
An example fuse box with its power and ignition fuses indicated. Your fuse box will vary.

3. Locate the Attendant

  1. Locate the attendant on your bus. Every bus is different, so your attendant could be in the driver’s glove box, a bulkhead storage area, or elsewhere.
  2. Adjust the attendant to have a clear view and easy access to all cables plugged into it.
A v3 attendant. Your attendant may vary.

4. Unplug Power

  1. Locate the power socket and its cord.
  2. Label this cord "power".
  3. Pinch the connector, push down on the retention clip, and gently pull to remove the plug.
1. Power socket. 2. Connector. 3. Retention clip.

5. Unplug Copilot and Cameras

  1. Locate the ports for the copilot and cameras and their cords.
  2. Label the corresponding cords.
  3. Pinch the connector, push down on the retention clip, and gently pull to disconnect the copilot's cord. Repeat for each of the cameras' cords.
If present, do not unplug any cord plugged into a port labeled Aux Device.
1. Ports for copilot and cameras. 2. Ethernet cord. 3. Ethernet cord connector. 4. Retention clip.

6. Disconnect Coaxial Cables

  1. Locate the four coaxial cables screwed to SMA connectors labeled LTE 1, GPS, LTE 2, and WiFi.
  2. Label each cord.
  3. Disconnect each cord by twisting the coaxial cable connector counterclockwise until the cable detaches from the attendant. Do not disconnect the small antenna from the Ant port.
1. Coaxial cables. 2. SMA connectors.

7. Unplug Sensor Inputs

  1. Locate the sensor inputs port and its cord.
  2. Label this cord "sensor inputs".
  3. Pinch the connector and push downward on the retention clip, and gently pull to remove the plug from the sensor inputs socket.
1. Sensor inputs port. 2. Sensor inputs connector. 3. Retention clip.

8. Unplug Audio

  1. Locate the audio port and its cord.
  2. Label this cord "audio".
  3. Pinch the connector and push downward on the retention clip, and gently pull to remove the plug from the audio socket.
1. Audio port. 2. Audio connector. 3. Retention clip.

9. Remove Old Attendant

  1. Check that everything is unplugged from the old attendant except for (a) the small antenna screwed to the SMA connector labeled Ant and (b) the Ethernet cord plugged into the port labeled Aux Device, if present.
  2. Unscrew the old attendant and set it aside to be returned.
1. SMA Ant connector. 2. Small antenna.

10. Plug In New Attendant

Attach everything in the following order:
  1. Plug in the power cord, listening for the retention clip to click into place.
  2. Plug in the sensor input cord, listening for the retention clip to click into place.
  3. Plug in the audio cord, listening for the retention clip to click into place.
  4. Connect the LTE 1 cord by twisting the connector clockwise until the cable is tightly attached. Repeat for the GPS, LTE 2, and Wi-Fi cords.
  5. Plug in the copilot cord, listening for the retention clip to click into place.
  6. Plug in the camera cords, listening for the retention clips to click into place.

11. Attach New Attendant

  1. Locate the sticker with the attendant number and make a note of it.
  2. Secure the new attendant to the bus.

12. Reconnect the Fuses

  1. Reconnect the Power and Ignition fuses.

13. Check Connections

  1. Turn on the bus.
  2. Confirm the attendant is receiving power by checking that the green LEDs on the port are lighting up.
  3. If the attendant is not powering on unplug and then replug the Power cable listening for retention clip to click into place. If that does work, disconnect the power fuse, wait 30 seconds and reconnect.
  4. Confirm ports with connections (CoPilot, Camera 1-10 Aux Device, if present) have a blinking yellow LED.
  5. If a Camera port does not have a blinking yellow LED remove the cord and plug it into a port with a green LED.
If necessary you can plug the copilot cord into any of the four rightmost ports.
An attendant receiving power.

14. Allocate New Attendant

  1. Follow the instructions to allocate an attendant.
  2. If you are unable to allocate the new attendant, confirm you have already deallocated the old attendant, and that the new attendant's lights are on. If you are still unable to allocate the new one, contact Transportant staff at support@transportant.com. Mention the the attendant number and the bus number in which it was installed.
The system WILL NOT work until you deallocate the old attendant and allocate the new one.

14. Send Back Old Attendant

Package up the old attendant and mail it back using the shipping label provided by Transportant staff. Please do not send attendants, or any devices, without prior authorization from Transportant.

    • Related Articles

    • Wiring Guide, v3 Attendant

      v3 attendant with housing removed Ethernet Ports: 12V, 1 Amp max, 0.5 Amp continuous Cam 10 Cam 8 Cam 6 Cam 4 Cam 2 Aux device 1 3 5 7 9 11 2 4 6 8 10 12 Cam 9 Cam7 Cam5 Cam3 Cam1 Copilot Darker shading indicates more available power. Copilots should ...

    • Bus Installation Guide

      This document is created to help guide appointed technicians in installing the Transportant system. Equipment The following is the list of tools, parts, and equipment needed for an initial installation. Transportant-Supplied Equipment (1) Attendant ...

    • Troubleshoot an Attendant That Never Shuts Down

      Do you have an attendant that never seems to turn itself off? Read on. The attendant is designed to be on whenever the engine is running, as well as for a period after the engine has been shut off. To accomplish that, the attendant receives two ...

    • Attendant Versions

      It is often necessary for troubleshooting purposes to know which attendant version you have. The easiest way to know is to check the hostname, which should be printed on a sticker on the attendant: ATD3471 and below: v3 ATD3472-3500: v4 ATD3501-3999: ...

    • Bus Power & Battery Guide

      Overview This document describes power usage of the Transportant system during its various operational modes along with options for monitoring and management. Power Draw of Transportant System The Transportant system connects to a vehicle's constant ...