Old Software

Old Software

Explanation

The Devices on this bus have an older version of the Software, and need to be updated.

Effect

This can have many effects on a bus. Functionality overall is affected by the Software Version.

Next Step

Allow this bus to sit within the Wifi Range on the Bus Lot while powered on. The software is designed to update automatically.

Check Fixes

After this bus has had adequate time within the Wifi Range while Powered on, this alert should disappear. If it does not, please contact Customer Support to check this bus and see why the Software is not updating.


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