Allocations of Copilots and Cameras

Allocations of Copilots and Cameras

Before you can use your newly installed copilot or camera, you need to allocate it. That is done on the allocations page of the dashboard. Here's how to use it.

What is the allocations page

The Allocations page, found in the Device Management section of the dashboard, is where you allocate copilots and cameras. It shows a list of any copilots or cameras that have been physically installed on a bus and connected to an attendant but are not yet allocated. When you open this page, the system will scan for any copilots or cameras available to allocate. Depending upon the size of your fleet, this scan could take a minute or two.

How to allocate copilots and cameras

Open the Allocations page and give it time to load. Click the checkbox to the left hand side of the ATP or ATZ number to select the device that you want to allocate. Confirm that the Target Bus is the bus you intend to allocate the device to. You may check as many copilots and cameras as you wish.
When you are ready to allocate the devices, click the "allocate devices" icon as shown here:
A spinner will appear atop the allocate devices icon; wait until the spinner stops to confirm that no error message appears.

Tips and tricks

If you are also allocating a new attendant to the bus, allocate the attendant first before attempting to allocate a copilot or camera. Copilots and cameras will not appear on the Allocations page until the attendant they are connected to has been allocated.
If you are replacing a copilot or camera, deallocate the old device before attempting to allocate the new one.
If you are moving a copilot or camera from one bus to another, deallocate it from the losing bus before attempting to allocate it to the gaining bus. A device that is still allocated to a bus will not appear on the Allocations page until it has been deallocated.
If you have done the above but an error message appears, take note of the message. Often the guidance it provides will point you in the right direction to correct the problem. If the error message is unhelpful or cryptic, or if following its guidance doesn't help to allocate the device, contact us at support@transportant.com with a screenshot of the error message so that we can help.
If you have done the above and yet the device does not appear on the Allocations page, confirm that the bus is online, then check again after five minutes.
If none of the above helps to to allocate a copilot or camera, contact us at support@transportant.com and we will be happy to help.

Next actions

For a newly allocated copilot:
  1. Confirm on the Buses page that it is now listed under “installed devices” on the bus. It might take a few seconds to appear there, and you might have to refresh the page.
For a newly allocated camera:
  1. Confirm on the Buses page that live video works. The camera, and video from it, might take a few seconds to appear there, and before it does you might see an error message such as "video not available". This should correct itself within a minute.
  2. Confirm that the camera has a proper hostname of the form atz0000. If instead the camera has an unusual name beginning with tspCam or camera0, see here to fix it.
  3. Rename the camera if desired.
  4. Assign the camera a role if desired.

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