Battery Sensor
Explanation
The battery sensor alert tells you that the attendant on the indicated bus is not seeing battery voltage. This is usually due to problems with the bus's wiring or fuses.
Effect
If the attendant does not see battery voltage, it will shut down the moment the engine is shut off. You will not be able to access historical video because all power is cut to the system.
Next Steps
The connections need to be checked in the side panel of the bus to ensure that battery and ignition are tied to the appropriate keyed terminals. Check for corrosion or anything else interrupting the connections.
Check to ensure no fuses are blown in the power line.
Check Fixes
Check the Device Health page or the battery chart to confirm the attendant is now reading battery voltage. The battery sensor alert should clear off the alerts page when the system is next powered up.
Once the immediate problem has been resolved, we suggest that you check the health of the bus's battery and charging system. It is Transportant's experience that after fixing the problem that caused the battery sensor alert, difficulties with the battery or charging system might appear.
Related Articles
Ignition Sensor Always On
Explanation The attendant is often reading that the vehicle ignition is on all day, instead of turning on and off as the vehicle's engine is turned on and off. This often means that the attendant's ignition sensor is accidentally connected to the ...Device Health
The device health page provides information on battery data, devices, and notes on any alerts for every bus in your fleet. This data corresponds to the Alerts page. You can view the alerts by clicking on the number in the Alerts column. Batteries ...Ethernet Disconnect/No Uplink
The Ethernet Disconnect and No Uplink alerts call your attention to a copilot or camera that has lost its connection to the attendant. Symptoms Your first step is to confirm that there is at least one symptom in the dashboard, plus at least one ...Live Video
The Live Video tile is found in the Audio/Video section. Select which bus you would like to access by opening the drop-down menu in the upper left-hand corner. Any bus which is online will show up. If the bus you want is offline, you will need to ...