Device Health
Device Health provides information on battery data, devices, and notes on any alerts including their severity for every bus in your district. This data corresponds to the Alerts page. You can view the alerts by clicking on the number in the Alerts column.
Batteries below 12.05 V will trigger Transportant’s automatic shutdown, so the battery isn’t drained while the bus is in offload mode. It’s a good idea to keep an eye on this page, especially in colder months. Batteries below 12 V may need to be recharged or replaced. Checking the connections to the ignition, power, and ground terminals will keep things optimal.
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Ethernet Disconnect/No Uplink
The Ethernet Disconnect and No Uplink alerts call your attention to a copilot or camera that has lost its connection to the attendant. Symptoms In the dashboard You will see the Ethernet disconnect and/or no uplink alert. Clicking on the alert, you ...Allocations of Copilots and Cameras
What is the allocations page The Allocations page, found in the Device Management section of the dashboard, is where you allocate copilots and cameras. It shows a list of any copilots or cameras that have been physically installed on a bus and ...Screen Diagnostic Failure
Explanation The CoPilot detected a time when the screen was not recognized with the system boot up. Click the row of the alert to expand the details. Dates and times the screen was not detected as listed in the details as seen in the screenshot ...Live Video
The Live Video tile is found in the Audio/Video section. Select which bus you would like to access by opening the drop-down menu in the upper left-hand corner. Any bus which is online will show up. If the bus you want is offline, you will need to ...Old Software
Explanation The Devices on this bus have an older version of the Software, and need to be updated. Effect This can have many effects on a bus. Functionality overall is affected by the Software Version. Next Step Allow this bus to sit within the Wifi ...