Ethernet Down

Ethernet Down


Explanation

The Ethernet Down alert calls your attention to an attendant that has been losing its connection. 

Effect

Connectivity is central to the proper working of the Transportant system, so an attendant with this problem could cause any number of symptoms, perhaps intermittently.

Next Steps

Like many alerts, the Ethernet Down alert comes with a severity rating between 1 and 4.
Severities of 1 or 2 are to call your attention to a potential problem. It would be wise to keep your eye on this attendant but no action is needed at this time.
How severities of 3 or 4 should be handled depends upon which version of attendant is involved. If you don't know which version you have, see Attendant Versions. 
  1. On a v3 attendant, first handle as you would a Companion Board alert. If that does not work, contact support@transportant.com, mentioning the alert you see and what you have tried, so that a replacement attendant can be sent to you.
  2. On a v4 attendant, contact support@transportant.com, mentioning the alert you see, so that a replacement attendant can be sent to you.

Check Fixes

This alert, like most, is calculated on a rolling average, so even after correcting the problem the alert will remain visible for a few days. However, by clicking through to the detail page as seen above, you can see if you have successfully fixed the problem.

    • Related Articles

    • Ethernet Disconnect

      The Ethernet Disconnect alert calls your attention to a copilot or camera that has lost its connection to the attendant. Symptoms Your first step is to confirm that there is at least one symptom in the dashboard, plus at least one symptom with either ...

    • No Uplink

      The No Uplink alert calls your attention to an attendant, copilot, or camera that has lost its connection to the attendant. How to proceed depends upon the affected device: In the case of an attendant, contact Transportant support at ...

    • Ignition Sensor Always On

      Explanation The attendant is often reading that the vehicle ignition is on all day, instead of turning on and off as the vehicle's engine is turned on and off. This often means that the attendant's ignition sensor is accidentally connected to the ...