Screen Diagnostic Failure
Explanation
The CoPilot detected a time when the screen was not recognized with the system boot up. Click the row of the alert to expand the details. Dates and times the screen was not detected as listed in the details as seen in the screenshot above.
This might be a one time alert. If this happens in multiple cases, inform customer success.
Effect
The CoPilot screen would be black.
Next Steps
Power cycle the CoPilot: Unplug the power to this device for 5-10 seconds and plug back in
Check Fixes
The alert details will say the amount of days the alert “screen diagnosis failure” was triggered.
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