Knowledge Base
Dashboard
How to use the Transportant dashboardCopilot
How to use the driver's tabletRidership and Bus Passes
How to work with ridership and ridership tracking (fobs, RFID cards, barcodes, etc.)Bus Compass
How to roll out and customize the parent appHow To
How to do specific thingsTroubleshooting & Getting Help
How to fix common problems and get helpNew or Updated Features
Learn about the latest feature releases and improvements to the Transportant platform.
Recent Articles
Bus Lot Wi-Fi Credentials
The Transportant system requires a wireless network in the bus parking lot. If the network names (SSIDs) or passwords of this network are changed, promptly communicate the new credentials to Transportant support at support@transportant.com so that ...Camera Update Needed
Cameras are supposed to update their firmware automatically. This alert notifies you that automatic updating has failed on one of your cameras. That is not usually a problem in itself but could indicate an underlying issue. The most common root ...Can't Update Chromium
A v3 copilot might unexpectedly display the message "can't update Chromium": What to do If you or a driver see this message, press the button labeled "Reinstall Chromium" as seen in the photo above. After doing so, you may subsequently see a splash ...Problems Playing Offloaded Video
If you have offloaded video but you are having trouble reproducing it, be sure that you are using a video player such as VLC that can play .ts format video. For example, on many Mac computers when you double click on an offloaded video, it is opened ...Rename a Bus
You can change a bus's name or number on the Buses page. See "edit buses" here for how to do that.
Popular Articles
Camera Not Appearing
If a camera that you expect to see on the bus page or in live video does not appear, here is what to do: If the bus is not online, bring it online. In the bus page, confirm that the camera you expect to see is allocated. If not, allocate the camera. ...Copilot Does Not Turn On
If the copilot does not turn on at all as expected, here is what to do. Try the following steps in turn until the copilot comes on and stays on. How to fix it If the bus is not online, bring it online. Find the cable that connects the copilot to the ...Live Video
The Live Video tile is found in the Audio/Video section. Select which bus you would like to access by opening the drop-down menu in the upper left-hand corner. Any bus which is online will show up. If the bus you want is offline, you will need to ...Hardware Glossary
Wondering what all those boxes and cables and things in your buses are called? Read on to find out. Attendant The attendant is the brain of the Transportant system. The copilot and cameras receive power from and process data through the attendant. ...Video Offload Problems
If you are attempting to offload video but are having difficulty, try the following. Offload is slow or seems stuck Causes and their fixes This could be caused by any of several things. Bus is not online and on Wi-Fi This is the most common reason ...