If the copilot does not turn on at all as expected, here is what to do. Try the following steps in turn until the copilot comes on and stays on.
How to fix it
- If the bus is not online, bring it online.
- Find the cable that connects the copilot to the attendant. Unplug it on both ends.
- Inspect the cable, plugs, and the sockets where it had been plugged in for signs of obvious damage or wear.
- Plug the cable back in. On the attendant, plug it back in to one of the four rightmost ports, but different from the port it had been in. When you plug it in, two lights -- one green and one orange -- should light up on the attendant's port and stay on. If not, try other ports.
If that doesn't turn the copilot on, or if you don't see both lights come on, use a spare known good cable to connect the attendant and the copilot. This is just a temporary troubleshooting step so there is no need to run that cable in a tidy manner or to remove the original cable yet.
If that does't work either, then it would be time to replace the copilot.
Deallocate the old copilot and
allocate the new one. Then report the hostname and symptoms of the old copilot to support@transportant.com so that we can provide you with a shipping label for its return. If the device is in warranty, we will promptly send you a replacement at no cost.
The copilot receives power and data from the attendant. That is why the above steps begin by confirming that the attendant is on and that there is a good connection between the copilot and the attendant.
Although the attendant has many ports, the four rightmost are intended for the copilot and for that reason supply additional power. A copilot plugged into ports other than these might initially appear to work, or it might have intermittent hard-to-diagnose symptoms due to insufficient power.
On the attendant's ports, the green light indicates that the attendant is providing power to the copilot. The orange light indicates that there is communication between the attendant and the copilot. For the copilot to work properly, both the green and orange lights need to be on.
On v3 attendants, there is a port labeled Aux. For the purposes of this article, this port and the cable that plugs in to it should be left alone. v4 attendants do not have this port.
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