Copilot Stuck on Waiting for Network

Copilot Stuck on Waiting for Network

It is not uncommon to see the message "waiting for network" on a copilot screen for a few moments. However, if this message remains for more than five minutes, that indicates a problem.

How to fix it

  1. If the bus does not have an allocated attendant, allocate it. If the bus is not online, bring it online. These are the most common causes of "waiting for network".
  2. Confirm that the copilot screen is on. Find the cable that connects the copilot to the attendant. Unplug it on both ends. Confirm that the copilot screen goes out when you do this.
  3. Inspect the cable, plugs, and the sockets where it had been plugged in for signs of obvious damage or wear.
  4. Plug the cable back in. On the attendant, plug it back in to one of the four rightmost ports, but different from the port it had been in. When you plug it in, two lights -- one green and one orange -- should light up on the attendant's port and stay on.
If that doesn't make the "waiting for network" message go away, or if you don't see both lights come on, use a spare known good cable to connect the attendant and the copilot. This is just a temporary troubleshooting step so there is no need to run that cable in a tidy manner or to remove the original cable yet.
If that does't work either, then it would be time to replace the copilot. Deallocate the old copilot and allocate the new one. Then report the hostname and symptoms of the old copilot to support@transportant.com so that we can provide you with a shipping label for its return. If the device is in warranty, we will promptly send you a replacement at no cost.

Additional information

The Waiting for Network message appears when the copilot is not receiving expected data from the attendant. The most common cause is the bus is offline or its attendant has not been allocated. The second most common cause is a bad connection or cable between the copilot and attendant, or (related) the copilot is plugged into an incorrect port on the attendant. Less likely, it could be due to a bad copilot or attendant.
On the attendant's ports, the green light indicates that the attendant is providing power to the copilot. The orange light indicates that there is communication between the attendant and the copilot. For the copilot to work properly, both the green and orange lights need to be on.
On v3 attendants, there is a port labeled Aux. For the purposes of this article, this port and the cable that plugs in to it should be left alone. v4 attendants do not have this port.

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