Recent Articles
Video Cannot be Viewed on iOS
You can view and use the dashboard on pretty much any device with an internet connection and a web browser. However, one limitation is that iOS-powered devices (Apple iPhones and iPads) are unable to view video on the dashboard. Live video, recent ...
v4 Copilot Power Adapter
What is a copilot power adapter? When is it needed? A version 4 copilot, when used with a version 3 attendant, can be sensitive to low voltage supply. Low voltage may be caused by issues with the bus electrical system such as a loose fuse, corrosion ...
Remove All Bus Passes (Fobs) From the System
Overview There may be times when your district needs to remove all student bus passes (such as fobs, RFID cards, or barcodes) from the Transportant system — for example, at the end of the school year, or when resetting your database before summer ...
Video Retention
Video is retained on the the attendant for 40 to 60 days. Video older than that is overwritten and no longer available for viewing or offloading.
Fixing Common Issues With Turn by Turn Directions
Many drivers appreciate having accurate turn by turn directions on the copilot, especially substitute drivers. That makes it all the more important to resolve any issues with the directions should they occur. Here is a list of common issues and their ...
Popular Articles
Camera Not Appearing
If a camera that you expect to see on the bus page or in live video does not appear, here is what to do: If the bus is not online, bring it online. If you see the message "Bus is parked at a location where video recording is turned off", follow the ...
Copilot Does Not Turn On
If the copilot does not turn on at all as expected, here is what to do. Try the following steps in turn until the copilot comes on and stays on. How to fix it If the bus is not online, bring it online. Find the cable that connects the copilot to the ...
Live Video
The Live Video tile is found in the Audio/Video section. Select which bus you would like to access by opening the drop-down menu in the upper left-hand corner. Any bus which is online will show up. If the bus you want is offline, you will need to ...
Hardware Glossary
Wondering what all those boxes and cables and things in your buses are called? Read on to find out. Attendant The attendant is the brain of the Transportant system. The copilot and cameras receive power from and process data through the attendant. ...
Video Offload Problems
If you are attempting to offload video but are having difficulty, try the following. Offload is slow or seems stuck Causes and their fixes This could be caused by any of several things. Bus is not online and on Wi-Fi This is the most common reason ...
How to use the Transportant dashboard
How to use the driver's tablet
How to work with ridership and ridership tracking (fobs, RFID cards, barcodes, etc.)
How to roll out and customize the parent app
How to do specific things
How to fix common problems and get help
Learn about the latest feature releases and improvements to the Transportant platform.