Knowledge Base
Dashboard
How to use the Transportant dashboardCopilot
How to use the driver's tabletBus Passes
How to work with fobs, RFID cards, barcodes, and other means of ridership trackingHow To
How to do specific thingsTroubleshooting & Getting Help
How to fix common problems and get helpNew or Updated Features
Welcome to our New Feature Releases section, your go-to resource for the latest updates and enhancements to our system. Here, you'll find detailed information on recently launched features, including how to access and utilize them effectively.Legacy Knowledge Base
Older and possible out of date documentation. As we review and update the documents here, we will move them elsewhere.
Recent Articles
Copilot Stuck on Waiting for Network
It is not uncommon to see the message "waiting for network" on a copilot screen for a few moments. However, if this message remains for more than five minutes, that indicates a problem. How to fix it If the bus is not online, bring it online. Confirm ...New Camera has tspCam Name
Problem description Occasionally, you may see that a newly installed camera appears in the live video camera selector with an unusual name that begins with "tspCam". Live video might or might not be visible. You will be unable to rename the camera.. ...Attendant Versions
It is often necessary for troubleshooting purposes to know which attendant version you have. The easiest way to know is to check the hostname, which should be printed on a sticker on the attendant: ATD3471 and below: v3 ATD3472-3500: v4 ATD3501-3999: ...Camera Roles
You can assign specific roles to your cameras to optimize how they function in your fleet. Available Roles Dash Camera This role disables the camera's infrared lights, which reduces glare from the windshield when mounted as a dash camera facing the ...Camera Roles
We’re excited to introduce Camera Roles to the Transportant dashboard — a new feature that allows you to assign a specific role or function to individual cameras on your fleet. This makes it easier to configure cameras based on the unique needs of ...
Popular Articles
Camera Not Appearing
If a camera that you expect to see on the bus page or in live video does not appear, here is what to do: If the bus is not online, bring it online. If you see the message "Bus is parked at a location where video recording is turned off", follow the ...CoPilot Not Turning On
Turn on the bus and move out of a building or out from under an overhang. Confirm the attendant is receiving power by checking that the green LEDs on the ports are lighting up. If the attendant is not powering on unplug and then replug the Power ...Live Video
The Live Video tile is found in the Audio/Video section. Select which bus you would like to access by opening the drop-down menu in the upper left-hand corner. Any bus which is online will show up. If the bus you want is offline, you will need to ...Hardware Glossary
Here is a link to download the Hardware GlossaryTicket Tracking Through the Knowledge Base
Would you like a way to track your open tickets? You can do this here through our Knowledge Base! Click "Sign Up" in the upper right-hand corner Click "New User? Sign Up" Fill out the information and wait for your confirmation email “Accept the ...