Alerts: What They Mean
Ignition Sensor Always On
Explanation The attendant is often reading that the vehicle ignition is on all day, instead of turning on and off as the vehicle's engine is turned on and off. This often means that the attendant's ignition sensor is accidentally connected to the ...
Video Watchdog Unhappy
Explanation This is a placeholder article. Additional content is coming. Effect Next Steps Check Fixes
USB Watchdog
Explanation This is a placeholder article. Additional content is coming. Effect Next Steps Check Fixes
Too Many Reboots
Explanation This is a placeholder article. Additional content is coming soon. Effect Next Steps Check Fixes
SSD Diagnostic Failure
Explanation Effect Next Steps If this alert is severe enough, the Attendant will need to be replaced. Check Fixes
Screen Diagnostic Failure
Explanation The CoPilot detected a time when the screen was not recognized with the system boot up. Click the row of the alert to expand the details. Dates and times the screen was not detected as listed in the details as seen in the screenshot ...
Old Software
Explanation The Devices on this bus have an older version of the Software, and need to be updated. Effect This can have many effects on a bus. Functionality overall is affected by the Software Version. Next Step Allow this bus to sit within the Wifi ...
Ethernet Down
Explanation This is a placeholder article. Additional information is coming soon. Effect Next Steps Check Fixes
Companion Board
Explanation A companion board alert may indicate wiring problems in bus installation, bad or loose power connectors, or an internal problem with the attendant. Effect Symptoms vary. The attendant might not coming online when expected, or it appears ...
Cell Data
General notes Severity goes up based on number of days the bus has the issue. Report is given based on the attendant, not bus number, meaning the report will give you information from the most recent attendant swap. No_data_in Explanation Severity ...
Battery Sensor
Explanation The attendant on the indicated bus is not seeing battery voltage. Effect The attendant will shut down the moment the ignition is powered off. You will not be able to access historical video when the ignition is turned off because all ...
Ethernet Disconnect/No Uplink
The Ethernet Disconnect and No Uplink alerts call your attention to a copilot or camera that has lost its connection to the attendant. Symptoms In the dashboard You will see the Ethernet disconnect and/or no uplink alert. Clicking on the alert, you ...