Alerts: What They Mean
Camera Update Needed
Cameras are supposed to update their firmware automatically. This alert notifies you that automatic updating has failed on one of your cameras. That is not usually a problem in itself but could indicate an underlying issue. The most common root ...
No Uplink
The No Uplink alert calls your attention to an attendant, copilot, or camera that has lost its connection to the attendant. How to proceed depends upon the affected device: In the case of an attendant, contact Transportant support at ...
Ignition Sensor Always On
Explanation The attendant is often reading that the vehicle ignition is on all day, instead of turning on and off as the vehicle's engine is turned on and off. This often means that the attendant's ignition sensor is accidentally connected to the ...
USB Watchdog
Explanation If the cameras on the bus are working fine, this alert can be safely ignored. Otherwise, see the Companion Board alert article for more information and what to do. This alert, like most, is calculated on a rolling average, so even after ...
Too Many Reboots
Explanation See the Companion Board alert page for for more information and what to do. This alert, like most, is calculated on a rolling average, so even after correcting the problem the alert will remain visible for a few days. However, by clicking ...
SSD Diagnostic Failure/Video Storage Performance
Explanation When you see either the SSD Diagnostic Failure alert or the Video Storage Performance alert, that means that an attendant's primary storage for video (solid state drive, or SSD) has failed one or more automated diagnostic tests. ...
Screen Diagnostic Failure
Explanation At the moment the system was powered on, the copilot screen was not recognized. This alert is often triggered for no apparent reason. We'll be fixing that, but in the meantime just be aware that this alert in the absence of driver reports ...
Old Software
Explanation The indicated device on this bus has an older version of the software and ideally should be updated. Effect Effects will vary according to what software is now installed compared to what is available. If you have noticed problems with the ...
Ethernet Down
Explanation The Ethernet Down alert calls your attention to an attendant that has been losing its connection. Effect Connectivity is central to the proper working of the Transportant system, so an attendant with this problem could cause any number of ...
Companion Board
Explanation A companion board alert may indicate wiring problems in bus installation, bad or loose power connectors, or an internal problem with the attendant. Effect Symptoms vary. The attendant might not coming online when expected, or the ...
Cell Data
General Notes Cell data alerts are broken down into different types: no data in, bad reception, and excess usage (see below). The severity of each alert is expressed on a scale from 1 to 4, going up based on number of days the bus has the issue. ...
Battery Sensor
Explanation The battery sensor alert tells you that the attendant on the indicated bus is not seeing battery voltage. This is usually due to problems with the bus's wiring or fuses. Effect If the attendant does not see battery voltage, it will shut ...
Ethernet Disconnect
The Ethernet Disconnect alert calls your attention to a copilot or camera that has lost its connection to the attendant. Symptoms Your first step is to confirm that there is at least one symptom in the dashboard, plus at least one symptom with either ...